Change customer email address for phone ticket

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perdah
OTRS newbie
Posts: 2
Joined: 02 Oct 2017, 14:50
OTRS Version?: Free 5
Real Name: Per Dahlgren
Company: Cygate AB

Change customer email address for phone ticket

Postby perdah » 20 Oct 2017, 11:11

Problem.
A phone ticket is entered into otrs by an operator.
They have entered the the customers email address wrong.

The phone tickets seem to not get attached to any CustomerID and there are no way to correct the misstake.

Question.
Is there a way to enable the operator to correct the email address?

I am running OTRS 5.0.12 on a CentOS release 6.9 server.

Regards
/Per

reneeb
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Re: Change customer email address for phone ticket

Postby reneeb » 20 Oct 2017, 11:44

In the ticket zoom there's the menu item "persons". There you can change the assigned customer.
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perdah
OTRS newbie
Posts: 2
Joined: 02 Oct 2017, 14:50
OTRS Version?: Free 5
Real Name: Per Dahlgren
Company: Cygate AB

Re: Change customer email address for phone ticket

Postby perdah » 23 Oct 2017, 13:24

Thanks for your response.
Yes, that would do it, if I would make a new customer and a customer user.
It seems like there should be a way to just correct the email address.

Regards

/Per


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