Attachments missing when email comes from Yahoo

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dtopalovic
Znuny newbie
Posts: 1
Joined: 17 Oct 2017, 20:55
Znuny Version: 3.0.3

Attachments missing when email comes from Yahoo

Post by dtopalovic »

Hello, we are running OTRS 3.0.3. Our system pulls emails from Google Apps for Business account. When our clients send emails from Yahoo and Live.com with attachments, the newly created ticket doesn't have any attachments although they are clearly there in the Google Apps inbox. However, if the email was sent from any other provider, attachments show up. Any ideas what might be going on here?

Thanks in advance.

Doug
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Attachments missing when email comes from Yahoo

Post by jojo »

I see several issues:

- you are using a very old unmaintained and unsecure version of OTRS and even not the latest patchlevel of it
- this might also be true for the Perl packages (to old, buggy)

So my suggestion:
- Upgrade to the latest version of OTRS and a new operating system
- check logging afterwards
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