Forward without quote?

[sseidel]

Hi,

we would like to forward certain articles "as is" to external email addresses, that means in the original HTML composition. "Split" does it a little but, but CKEditor gets in the way and breaks the original HTML. "Forward" puts the whole original in a quoted block. Ideally something like "send as new" or "redirect" as some mail software offers.

Is the "resend" functionality of OTRS 6 something that could help us? Some of the articles we want to forward are not actually email but created by using the REST webservice.

Thanks,

Stefan

[jojo]

you can use the bounce functionality in OTRS

[sseidel]

you can use the bounce functionality in OTRS

Thanks, that works.

But I found out that they also want to edit the subject, which isn't possible with bounce.

Stefan