Hi,
we would like to forward certain articles "as is" to external email addresses, that means in the original HTML composition. "Split" does it a little but, but CKEditor gets in the way and breaks the original HTML. "Forward" puts the whole original in a quoted block. Ideally something like "send as new" or "redirect" as some mail software offers.
Is the "resend" functionality of OTRS 6 something that could help us? Some of the articles we want to forward are not actually email but created by using the REST webservice.
Thanks,
Stefan
Forward without quote?
Moderator: crythias
Re: Forward without quote?
you can use the bounce functionality in OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Real Name: Stefan Seidel
Re: Forward without quote?
Thanks, that works.jojo wrote:you can use the bounce functionality in OTRS
But I found out that they also want to edit the subject, which isn't possible with bounce.
Stefan