Hi,
how can i extract the agents lislt, of all the agents that are assigned to a specific ticket, during the ticket's life?
And which is the name of the database table for the agents?
Thanks
agents traceability
Moderator: crythias
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: agents traceability
Hey there,
you'd probably have to parse all history entries that were made to the ticket.
According to the db-schema, agent data is kept in the table "users":
https://raw.githubusercontent.com/OTRS/ ... iagram.png
you'd probably have to parse all history entries that were made to the ticket.
According to the db-schema, agent data is kept in the table "users":
https://raw.githubusercontent.com/OTRS/ ... iagram.png
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS