[OTRS5] How to keep individual sort settings

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okanokouji
OTRS newbie
Posts: 8
Joined: 11 Oct 2017, 10:54
OTRS Version?: 6.0.1
Real Name: Koji Okano
Company: DTP
Location: Japan

[OTRS5] How to keep individual sort settings

Postby okanokouji » 12 Oct 2017, 12:02

Hello everybody.

We are using OTRS 5.0.23 on my team.
I understand a default sort setting method of the OTRS's dashboard.
But, I don't understand the sort settings saved individually.
Therefore, when the agent logged back in to OTRS, the sort setting was the default.

How to keep individual sort settings method?

Thanks.

//Koji Okano

takeno
OTRS newbie
Posts: 12
Joined: 06 Sep 2017, 14:33
OTRS Version?: OTRS5
Location: Kanagawa,Japan

Re: [OTRS5] How to keep individual sort settings

Postby takeno » 24 Oct 2017, 22:16

Perhaps OTRS has no way to keep setting the sort key individually.
OTRS 5.0.23, CentOS 7, postgreSQL 9.2.4

okanokouji
OTRS newbie
Posts: 8
Joined: 11 Oct 2017, 10:54
OTRS Version?: 6.0.1
Real Name: Koji Okano
Company: DTP
Location: Japan

Re: [OTRS5] How to keep individual sort settings

Postby okanokouji » 25 Oct 2017, 02:43

Thank you response.

Alright. It can not be helped.

//Koji


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