[OTRS5] How to keep individual sort settings

Moderator: crythias

Post Reply
okanokouji
Znuny newbie
Posts: 10
Joined: 11 Oct 2017, 10:54
Znuny Version: 6.0.3
Real Name: Koji Okano
Company: DTP
Location: Japan

[OTRS5] How to keep individual sort settings

Post by okanokouji »

Hello everybody.

We are using OTRS 5.0.23 on my team.
I understand a default sort setting method of the OTRS's dashboard.
But, I don't understand the sort settings saved individually.
Therefore, when the agent logged back in to OTRS, the sort setting was the default.

How to keep individual sort settings method?

Thanks.

//Koji Okano
takeno
Znuny newbie
Posts: 17
Joined: 06 Sep 2017, 14:33
Znuny Version: OTRS6
Location: Kanagawa,Japan

Re: [OTRS5] How to keep individual sort settings

Post by takeno »

Perhaps OTRS has no way to keep setting the sort key individually.
OTRS 6.0.19, CentOS 7, postgreSQL 9.2.4
okanokouji
Znuny newbie
Posts: 10
Joined: 11 Oct 2017, 10:54
Znuny Version: 6.0.3
Real Name: Koji Okano
Company: DTP
Location: Japan

Re: [OTRS5] How to keep individual sort settings

Post by okanokouji »

Thank you response.

Alright. It can not be helped.

//Koji
Post Reply