Hello Team
OTTRS 5.0.20 but I notice this behavior since long time.
It looks like using "full text search" field in upper screen part give me not all expected results.
I am doing simple search - ticket title.
Ticket is definitely in queue, opening all customer tickets shown wanted ticket on list.
But searching for specific phrase give no results.
I meet this issue few times, this is not related to only one phrase.
Any idea?
Full text search - not all results visible
Moderator: crythias
Re: Full text search - not all results visible
Fulltext search will only search in the body of the articles
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Full text search - not all results visible
indeed. I don't know how I missed this info.
But other question: is it possible to extend full search to cover also ticket title? maybe also article titles?
[you know: full text search should do really full text search :]
But other question: is it possible to extend full search to cover also ticket title? maybe also article titles?
[you know: full text search should do really full text search :]
Re: Full text search - not all results visible
I found quite similar situation but with ticket number.
this looks like resolved via bug-report.
https://bugs.otrs.org/show_bug.cgi?id=4238
Is there any possibility to add ticket title into toolbar full text search box?
Or I should raise new bug-report?
this looks like resolved via bug-report.
https://bugs.otrs.org/show_bug.cgi?id=4238
Is there any possibility to add ticket title into toolbar full text search box?
Or I should raise new bug-report?
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- Znuny superhero
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Re: Full text search - not all results visible
Hello gawkla,
as already mentioned, the full-text search only looks at the body and the ticket number.
It's not really a bug, just a different UX sight and I'd agree that it should go through titles.
You'll need an extention to enable this feature.
as already mentioned, the full-text search only looks at the body and the ticket number.
It's not really a bug, just a different UX sight and I'd agree that it should go through titles.
You'll need an extention to enable this feature.
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Re: Full text search - not all results visible
did you know that extension?
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: Full text search - not all results visible
I'm not aware of such an - existing - Add-on.
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
Re: Full text search - not all results visible
Hello all.
This was confirmed as issue and resolved in version OTRS V6.
Anybody can help me implementing this change for version V5?
https://github.com/OTRS/otrs/commit/6cd ... ae5e403f4c
This was confirmed as issue and resolved in version OTRS V6.
Anybody can help me implementing this change for version V5?
https://github.com/OTRS/otrs/commit/6cd ... ae5e403f4c
Re: Full text search - not all results visible
I am trying to do this change myself, but I need some help.
In version 6 there is mentioned:
Kernel/System/Ticket/ArticleSearchIndex/DB.pm
In version 5 this file doesn't exists.
I tried search full source tree from OTRS V5 for phrase "ArticleFulltext" but nothing was found.
Anybody can tell me, where in version V5 is located "logic" for full test search?
In version 6 there is mentioned:
Kernel/System/Ticket/ArticleSearchIndex/DB.pm
In version 5 this file doesn't exists.
I tried search full source tree from OTRS V5 for phrase "ArticleFulltext" but nothing was found.
Anybody can tell me, where in version V5 is located "logic" for full test search?