Outgoing mail to gmail won't send

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josiahsequoyah
Znuny newbie
Posts: 7
Joined: 26 Sep 2017, 21:53
Znuny Version: 6.0.0.beta1
Real Name: Josiah Huff
Company: Automation Concepts

Outgoing mail to gmail won't send

Post by josiahsequoyah »

I am having an issue with sending out emails to gmail. If I create a ticket sent from gmail then OTRS recognizes the Recipient as root@localhost instead of the jos...@gmail.com and so when it attempts to auto-reply then it creates an error that essentially doesn't understand root@localhost as a proper email. Here is a communication log showing an attempt to create an email ticket to jos.....@gmail.com
otrs_screenshot.PNG
That all being said it sends and receives emails no problem from microsoft outlook work email.
Any ideas??
Thanks ahead of time for the help!
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root
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Re: Outgoing mail to gmail won't send

Post by root »

Hi Josiah,

You should check the SysConfig settings for group Framework subgroup Core:Sendmail regarding the envelope.

- Roy
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josiahsequoyah
Znuny newbie
Posts: 7
Joined: 26 Sep 2017, 21:53
Znuny Version: 6.0.0.beta1
Real Name: Josiah Huff
Company: Automation Concepts

Re: Outgoing mail to gmail won't send

Post by josiahsequoyah »

Thanks for replying Roy. I've looked over all the sendmail settings and they all look find. I believe the issue is with the SysConfig setting for CheckEmailValidAddress which by default is ^(root@localhost|admin@localhost)$. OTRS is able to understand recipients from our exchange server directly but when a gmail is sent and it is relayed through our exchange server then OTRS does not receive it as a valid email which is why it sends to the defaul being root@localhost
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Outgoing mail to gmail won't send

Post by root »

Hi Josiah,

The mentioned SysConfig setting does not generates such log entries three-digit codes. Log entry 13 says all: it's not allowed to send an email with this envelope to address. And this message is generated by an email server.
What does the ticket history look like?

- Roy

P.S.: Did you checked the Bugzilla if this could be a known bug?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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