Error migration version 5 to 6

Moderator: crythias

Post Reply
sdutra
Znuny newbie
Posts: 2
Joined: 26 Sep 2017, 18:03
Znuny Version: version 5
Real Name: Sergio Dutra
Company: Hitos

Error migration version 5 to 6

Post by sdutra »

Hello dear,
i am having problems with migration otrs 5 to 6.



Enter the time zone to use for UserDefaultTimeZone (leave empty to show a list of all available time zones): America/Montevideo

Requirement check for: Update calendar appointment future tasks ...
Requirement check for: Migrate GenericAgent jobs configuration ...
Requirement check for: Migrate TicketAppointment rules configuration ...
Requirement check for: Create entries in new article table ...
Requirement check for: Migrate ArticleType in ProcessManagement Data ...
Requirement check for: Migrate ArticleType in PostMaster filters ...

Executing tasks ...

Step 1 of 33: Check framework version ...
Step 2 of 33: Check required Perl version ...
Step 3 of 33: Check required database version. ...
Step 4 of 33: Check required Perl modules ...
Step 5 of 33: Upgrade database structure ...
Step 6 of 33: Migrate configuration ...
Can't locate object method "Load" via package "Kernel::Config::Backups::ZZZAutoOTRS5" (perhaps you forgot to load "Kernel::Config::Backups::ZZZAutoOTRS5"?) at /opt/otrs/Kernel/System/SysConfig/Migration.pm line 1429.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error migration version 5 to 6

Post by root »

HI,

I hope you did not upgraded a production system.
Maybe this is a bug? Did you check the bugtracker?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
sdutra
Znuny newbie
Posts: 2
Joined: 26 Sep 2017, 18:03
Znuny Version: version 5
Real Name: Sergio Dutra
Company: Hitos

Re: Error migration version 5 to 6

Post by sdutra »

Thanks for your answer, it's a production clone. on the official page there is a tutorial to do the update

http://doc.otrs.com/doc/manual/admin/6. ... ading.html
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error migration version 5 to 6

Post by root »

sdutra wrote:Thanks for your answer, it's a production clone. on the official page there is a tutorial to do the update

http://doc.otrs.com/doc/manual/admin/6. ... ading.html
If you followed the manual the I consider it a bug.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Error migration version 5 to 6

Post by jojo »

please create a bug report
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
nickvh
Znuny newbie
Posts: 4
Joined: 18 Sep 2019, 14:10
Znuny Version: 6.0-22
Real Name: Nick van Hoesel

Re: Error migration version 5 to 6

Post by nickvh »

Bump this post please.
I have the same issue and there seems to be no solution
things i have tried:
-tried editing migration.pm but no luck there.
-tried upgrading to the latest 5.x and then to latest 6.x
-tried updating to latest 5.x and then to 6.01
-tried updating to latest 5.x and then to 6.10
-trief updating directly from my otrs 5.22 to latest 6.x
nickvh
Znuny newbie
Posts: 4
Joined: 18 Sep 2019, 14:10
Znuny Version: 6.0-22
Real Name: Nick van Hoesel

Re: Error migration version 5 to 6

Post by nickvh »

Btw i got the error reduce to just Can't locate object method "Load" via package "Kernel::Config::Backups::ZZZAutoOTRS5" at /opt/otrs/Kernel/System/SysConfig/Migration.pm line 1605. by adding the package to Migration.pm
mjmj
Znuny newbie
Posts: 2
Joined: 19 Sep 2019, 14:39
Znuny Version: 6.022
Real Name: Martin

Re: Error migration version 5 to 6

Post by mjmj »

We also experienced huge problems getting the Update to work. We have tried following the official installation Instructions to no success. After a lot of trial and error this is the step by step that worked for us.

-Update to latest 5.X
# opt/otrs/script/backup.pl -t fullbackup -d /opt/otrs-backup
# service cron postfix apache2 stop
# get "http://ftp.otrs.org/pub/otrs/otrs-x6.0.1.tar.gz"
# tar -xzf otrs-6.0.1.tar.gz otrs-6.0.1/
# mv otrs/ /opt/otrs-old/
# mv otrs-6.0.1/ /opt/otrs/

-Backup old files:
# cp /opt/otrs-old/Kernel/Config.pm /opt/otrs/Kernel/
# cp /opt/otrs-old/Kernel/Config/Files/ZZZ* /opt/otrs/Kernel/Config/Files"
# cp /opt/otrs-old/var/stats/*.installed /opt/otrs/var/stats
# cp -rfv /opt/otrs-old/var/* /opt/otrs/var

-Set Permissions:
# sudo /opt/bin/otrs.SetPermissions.pl --web-group=web-data

-DBUpdate
# /opt/otrs/scripts/DBUpdate-to-6.pl
# /opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild

So for some kind of reason the command /opt/otrs/bin/otrs.Console.pl Dev::Tools::Migrate::ConfigXMLStructure would not work for us.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Error migration version 5 to 6

Post by jojo »

please take always latest patchlevel for a migration
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
nickvh
Znuny newbie
Posts: 4
Joined: 18 Sep 2019, 14:10
Znuny Version: 6.0-22
Real Name: Nick van Hoesel

Re: Error migration version 5 to 6

Post by nickvh »

jojo wrote: 19 Sep 2019, 15:40 please take always latest patchlevel for a migration
already tried that no luck
nickvh
Znuny newbie
Posts: 4
Joined: 18 Sep 2019, 14:10
Znuny Version: 6.0-22
Real Name: Nick van Hoesel

Re: Error migration version 5 to 6

Post by nickvh »

mjmj wrote: 19 Sep 2019, 15:12 We also experienced huge problems getting the Update to work. We have tried following the official installation Instructions to no success. After a lot of trial and error this is the step by step that worked for us.

-Update to latest 5.X
# opt/otrs/script/backup.pl -t fullbackup -d /opt/otrs-backup
# service cron postfix apache2 stop
# get "http://ftp.otrs.org/pub/otrs/otrs-x6.0.1.tar.gz"
# tar -xzf otrs-6.0.1.tar.gz otrs-6.0.1/
# mv otrs/ /opt/otrs-old/
# mv otrs-6.0.1/ /opt/otrs/

-Backup old files:
# cp /opt/otrs-old/Kernel/Config.pm /opt/otrs/Kernel/
# cp /opt/otrs-old/Kernel/Config/Files/ZZZ* /opt/otrs/Kernel/Config/Files"
# cp /opt/otrs-old/var/stats/*.installed /opt/otrs/var/stats
# cp -rfv /opt/otrs-old/var/* /opt/otrs/var

-Set Permissions:
# sudo /opt/bin/otrs.SetPermissions.pl --web-group=web-data

-DBUpdate
# /opt/otrs/scripts/DBUpdate-to-6.pl
# /opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild

So for some kind of reason the command /opt/otrs/bin/otrs.Console.pl Dev::Tools::Migrate::ConfigXMLStructure would not work for us.
will try this only thing i havent done is set the permissions before running the dbupdate script
Post Reply