[Q] FAQ module: import articles, links to articles, etc

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2D77rus
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[Q] FAQ module: import articles, links to articles, etc

Post by 2D77rus »

Hi everyone.

I've got OTRS 5.0.16 with FAQ 5.0.9, and several questions about it:

1. is it possible to import or load articles to FAQ (from html files or emails or similar)?

2. How can I add an article to ROOT category? "Category" field is mandatory, can I make it optional?

3. I want to add hyperlinks that point to other FAQ articles (not linking objects but inserting links to article's text). In other words, add links like http://hostname/index.pl?Action=FAQ;FAQID=XXXX pointing to correct page regardless if user is Agent or Customer.
It seems to be possible if I write apache's RewriteRule or some script which will redirect to proper page (Agent-, Customer- or PublicFAQExplorer, depending on Referral). But am I reinventing the wheel?

Thanks in advance.
reneeb
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Re: [Q] FAQ module: import articles, links to articles, etc

Post by reneeb »

1) There is "perl bin/otrs.Console.pl Admin::FAQ::Import"
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2D77rus
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Re: [Q] FAQ module: import articles, links to articles, etc

Post by 2D77rus »

reneeb wrote:1) There is "perl bin/otrs.Console.pl Admin::FAQ::Import"
Yes, but this script is designed for one-time loading.
I thought about a way to create FAQ articles based on emails (put into Queue from Mail account), or uploaded files. Is it possible in any way?
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