Hi all,
Over the last few months we have been seeing duplicate tickets created on OTRS. Is there any reason that this may be happening? (see example below)
Many thanks in advance
Duplicate Tickets
Moderator: crythias
Duplicate Tickets
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Re: Duplicate Tickets
Hi all, apologies for double posting but I could really do with some help on this one as the issue seems to be getting worse.
Thanks again
Thanks again
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- Znuny guru
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Re: Duplicate Tickets
Well, could you provide the history entries for one of the tickets and the RAW mail ?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny guru
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Re: Duplicate Tickets
Did you check if the mail was addressed to two addresses that are fetched by OTRS? Did you check the OTRS log for messages that could give hints what the problem is?
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