Enter created date manually
Moderator: crythias
Enter created date manually
Is it possible override ticket created date or even enter it manually, that if agent enters ticket way latter it's SLA will calculate from wrong time. I need to calculate SLA from hand input time.
Re: Enter created date manually
no, thats not possible
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Never change Defaults.pm! :: Blog
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Re: Enter created date manually
is it possible then calculate SLA from dynamic time field ?
Re: Enter created date manually
note without developmentaurisjank wrote:is it possible then calculate SLA from dynamic time field ?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com