Enter created date manually

Moderator: crythias

Post Reply
aurisjank
Znuny newbie
Posts: 4
Joined: 18 Sep 2017, 09:02
Znuny Version: 6 beta

Enter created date manually

Post by aurisjank »

Is it possible override ticket created date or even enter it manually, that if agent enters ticket way latter it's SLA will calculate from wrong time. I need to calculate SLA from hand input time.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Enter created date manually

Post by jojo »

no, thats not possible
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
aurisjank
Znuny newbie
Posts: 4
Joined: 18 Sep 2017, 09:02
Znuny Version: 6 beta

Re: Enter created date manually

Post by aurisjank »

is it possible then calculate SLA from dynamic time field ?
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Enter created date manually

Post by jojo »

aurisjank wrote:is it possible then calculate SLA from dynamic time field ?
note without development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Post Reply