OTRS 5

Moderator: crythias

Post Reply
adabud86
Znuny newbie
Posts: 2
Joined: 15 Sep 2017, 13:51
Znuny Version: OTRS 5

OTRS 5

Post by adabud86 »

Hi, we will install OTRS 5 and are wondering now which ports and URL's / hostname's we need to open on our FW for update / feeds checking. I was looking tgrough the documentation but was not able to find it. Could anyone please help me with this?

Thank you in advance!
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS 5

Post by jojo »

cloud.otrs.com and pav.otrs.com via https
ftp.otrs.org via http
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
adabud86
Znuny newbie
Posts: 2
Joined: 15 Sep 2017, 13:51
Znuny Version: OTRS 5

Re: OTRS 5

Post by adabud86 »

Thank you jojo! Could you just tell me what the purpose of each host is?
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: OTRS 5

Post by zzz »

Hey adabud86,

cloud.otrs.com is for OTRS Business Solution and package verification checks and sending data to the xxx.
ftp.otrs.org is a repository from the xxx to get free add-ons and updates on them.
No clue what pav.otrs.com is for nowadays. Might be an internal redirection for the package verfication but it's not emerged in the OTRS 5 free source code anymore (was used for verfications in the past).

You get the RSS feed from http://www.otrs.com/en/rss.xml

Best regards
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS 5

Post by jojo »

the RSS feed is delviered by webservice via cloud.otrs.com by default
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Post Reply