We receive tickets from FROM: "noreply @ [domain] .com", REPLY TO: "[Customer Name] @ [domain] .com". The customer of the ticket is "noreply".
Is it possible to change the customer for the "[Customer Name]"?Thank you
Changing Customer using X-OTRS-ReplyTo
Moderator: crythias
-
arsenojy
- Znuny newbie
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- Joined: 14 Sep 2017, 17:31
- Znuny Version: OTRS 4
- Real Name: Jean-Yves Arsenault
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Changing Customer using X-OTRS-ReplyTo
Hello,
We receive tickets from FROM: "noreply @ [domain] .com", REPLY TO: "[Customer Name] @ [domain] .com". The customer of the ticket is "noreply".
Is it possible to change the customer for the "[Customer Name]"?
Thank you
We receive tickets from FROM: "noreply @ [domain] .com", REPLY TO: "[Customer Name] @ [domain] .com". The customer of the ticket is "noreply".
Is it possible to change the customer for the "[Customer Name]"?Thank you
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Changing Customer using X-OTRS-ReplyTo
Use Postmaster filters. Search the ReplyTo header and set the X-OTRS-CustomerUser header.
Search for ([^\@]+)\@domain.com
Set [***]
Search for ([^\@]+)\@domain.com
Set [***]
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Commercial add ons: http://feature-addons.de
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arsenojy
- Znuny newbie
- Posts: 2
- Joined: 14 Sep 2017, 17:31
- Znuny Version: OTRS 4
- Real Name: Jean-Yves Arsenault
- Company: BRP
Re: Changing Customer using X-OTRS-ReplyTo
Thank you very much. It works very well 