OS: ubuntu 14.04
Database: Mysql
When running fetchmail against a Gmail inbox, the ticket is created with the proper subject but the body of the email isn't added to the note. Instead, there is only a hyphen. This happens with empty emails or emails with something in the body. I have tried with POP3S and IMAPS.
This is what shows in syslog when I click Fetch Mail:
Code: Select all
Sep 11 15:05:33 NTRS-CGI-10[1580]: [Notice][Kernel::System::EmailParser::PartsAttachments] Totally empty attachment part (1)
Sep 11 15:05:33 NTRS-CGI-10[1580]: message repeated 5 times: [ [Notice][Kernel::System::EmailParser::PartsAttachments] Totally empty attachment part (1)]
Sep 11 15:05:33 NTRS-CGI-10[1580]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2017091110000798/ewtwesgs] created (TicketID=80,Queue=Raw,Priority=3 normal,State=new)
Sep 11 15:05:33 NTRS-CGI-10[1580]: [Notice][Kernel::System::EmailParser::PartsAttachments] Totally empty attachment part (1)
Sep 11 15:05:33 NTRS-CGI-10[1580]: [Notice][Kernel::System::EmailParser::PartsAttachments] Totally empty attachment part (1)
Sep 11 15:05:33 NTRS-CGI-10[1580]: [Notice][Kernel::System::MailAccount::IMAPS::_Fetch] IMAPS: Fetched 1 email(s) from test@my_domain.com/imap.gmail.com.
My questions are:
1. Does this syslog line:
Code: Select all
[Notice][Kernel::System::EmailParser::PartsAttachments] Totally empty attachment part (1)
2. I've heard rumours that version 3.0.22 of OTRS has issues with fetchmail. Is this true and are there any posts/pages for it?
3. Are there templates that OTRS uses for creating tickets from fetched emails I can edit?