Hey everyone,
I cannot tell how and why, but I added a new role and added two agents two that role. One keeps inside there, but one gets kicked out everyday by nothing. Someone knowing a reason/possible solution?
Thanks in advance.
OTRS removes agent roles
Moderator: crythias
-
- Administrator
- Posts: 3965
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: OTRS removes agent roles
Hi,
Do you use synchronise your roles?
- Roy
Do you use synchronise your roles?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: OTRS removes agent roles
As far as I know not, but this might be a reason. Where do I find this?
Re: OTRS removes agent roles
in your LDAP Config (search for Sync)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: OTRS removes agent roles
Do you mean in the Sysconfig?
Because the only thing I find under Sync is "Daemon::SchedulerCronTaskManager::Task" which doesn't seem to have that option.
Because the only thing I find under Sync is "Daemon::SchedulerCronTaskManager::Task" which doesn't seem to have that option.
Re: OTRS removes agent roles
Might be in the Config.pm or in another file in Kernel/Config/Files
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com