Can't fetch mail automatically.

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tminh
OTRS newbie
Posts: 1
Joined: 09 Sep 2017, 05:44
OTRS Version?: 5.0.22

Can't fetch mail automatically.

Postby tminh » 09 Sep 2017, 05:52

Hi Everybody.

I'm new with Linux and OTRS. I'm using CentOS 7 with OTRS 5.0.22. I followed this guide to install OTRS and it was successful.
https://complemento.net.br/en/2017/07/0 ... e-mariadb/

But sometime , my OTRS can't fetch mail automatically.

There is the error log file:

Code: Select all

Sep  9 09:00:21 tasc OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-66[2608]: [Error][Kernel::System::MailAccount::POP3::Fetch][Line:144]: POP3S: Auth for user tasc@*****.com.vn/pop.gmail.com failed!
Sep  9 09:40:33 tasc OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-66[2760]: [Error][Kernel::System::MailAccount::POP3::Fetch][Line:144]: POP3S: Auth for user tasc@*****.com.vn/pop.gmail.com failed!


I saw the "Auth ... failed " - I though there is trouble with user credential but when I I click " Fetch mail " in Mail Account Management, it works.

So could you please support me to troubleshoot this issue :(

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