Don't print internal note
Moderator: crythias
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- Znuny newbie
- Posts: 11
- Joined: 05 Jul 2017, 21:17
- Znuny Version: 5.0.20
- Real Name: Kristoffel Loos
- Company: Telecom IT
Don't print internal note
Does anyone know how to configure that internal notes are printed from a ticket in the PDF file?
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- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Don't print internal note
HI,
This needs customization.
- Roy
This needs customization.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 11
- Joined: 05 Jul 2017, 21:17
- Znuny Version: 5.0.20
- Real Name: Kristoffel Loos
- Company: Telecom IT
Re: Don't print internal note
Hi,
Can you be more specific, where can I customize this?!
--
Best regards,
Kristof
Can you be more specific, where can I customize this?!
--
Best regards,
Kristof
-
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Don't print internal note
Hi,
copy AgentTicketPrint into Custom/Kernel/Modules/
Adjust this https://github.com/OTRS/otrs/blob/rel-5 ... nt.pm#L116 according to the other options shown here: http://doc.otrs.com/doc/api/otrs/stable ... ntentIndex
- Roy
copy AgentTicketPrint into Custom/Kernel/Modules/
Adjust this https://github.com/OTRS/otrs/blob/rel-5 ... nt.pm#L116 according to the other options shown here: http://doc.otrs.com/doc/api/otrs/stable ... ntentIndex
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?