Don't print internal note

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kloos
Znuny newbie
Posts: 11
Joined: 05 Jul 2017, 21:17
Znuny Version: 5.0.20
Real Name: Kristoffel Loos
Company: Telecom IT

Don't print internal note

Post by kloos »

Does anyone know how to configure that internal notes are printed from a ticket in the PDF file?
root
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Znuny Version: Znuny and Znuny LTS
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Re: Don't print internal note

Post by root »

HI,

This needs customization.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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kloos
Znuny newbie
Posts: 11
Joined: 05 Jul 2017, 21:17
Znuny Version: 5.0.20
Real Name: Kristoffel Loos
Company: Telecom IT

Re: Don't print internal note

Post by kloos »

Hi,

Can you be more specific, where can I customize this?!

--

Best regards,

Kristof
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Don't print internal note

Post by root »

Hi,

copy AgentTicketPrint into Custom/Kernel/Modules/

Adjust this https://github.com/OTRS/otrs/blob/rel-5 ... nt.pm#L116 according to the other options shown here: http://doc.otrs.com/doc/api/otrs/stable ... ntentIndex

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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