Don't print internal note

Moderator: crythias

kloos
OTRS newbie
Posts: 11
Joined: 05 Jul 2017, 21:17
OTRS Version?: 5.0.20
Real Name: Kristoffel Loos
Company: Telecom IT

Don't print internal note

Postby kloos » 07 Sep 2017, 17:13

Does anyone know how to configure that internal notes are printed from a ticket in the PDF file?

root
Moderator
Posts: 986
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Don't print internal note

Postby root » 07 Sep 2017, 18:12

HI,

This needs customization.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/

kloos
OTRS newbie
Posts: 11
Joined: 05 Jul 2017, 21:17
OTRS Version?: 5.0.20
Real Name: Kristoffel Loos
Company: Telecom IT

Re: Don't print internal note

Postby kloos » 23 Oct 2017, 13:52

Hi,

Can you be more specific, where can I customize this?!

--

Best regards,

Kristof

root
Moderator
Posts: 986
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Don't print internal note

Postby root » 23 Oct 2017, 14:14

Hi,

copy AgentTicketPrint into Custom/Kernel/Modules/

Adjust this https://github.com/OTRS/otrs/blob/rel-5 ... nt.pm#L116 according to the other options shown here: http://doc.otrs.com/doc/api/otrs/stable ... ntentIndex

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/


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