Copy article body to new ticket article body

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lis9
Znuny newbie
Posts: 55
Joined: 13 Apr 2017, 11:27
Znuny Version: 6.5.4
Real Name: Daniel
Company: Komputronik S.A.

Copy article body to new ticket article body

Post by lis9 »

Hi all!

I create a process that in the start action window contains an Article field.

In the Transition Action I create a child ticket and I would like to rewrite the text from the Article field to the Body of the new ticket.
My TicketCreate Config parameters are:
ArticleType => note-internal
Body => (missing way to copy Article Body)
ContentType => text/plain; charset=utf8
CustomerID => <OTRS_Ticket_CustomerID>
CustomerUser => <OTRS_Ticket_CustomerUserID>
DynamicField [....]
Queue => SOmeQueue
LinkAs => Normal
SenderType => agent
Subject => SOmeSubject
Title => Some Title

Using this Article field on process form is critical because of the ability to add an attachment. The child ticket does not need to have an attachment, but must contain the text entered.

Does anyone have an idea how to do this?

Thank you very much for any response!

Daniel
root
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Re: Copy article body to new ticket article body

Post by root »

Hi Daniel,

I'm sorry, no chance with a legacy OTRS.

- Roy
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muellotrs
Znuny newbie
Posts: 7
Joined: 18 Oct 2017, 11:50
Znuny Version: 5.0.0.0.0

Re: Copy article body to new ticket article body

Post by muellotrs »

Try to save the text into an dynamic field: viewtopic.php?f=62&t=37482#p155106
Maybe you can than use that field inside the new ticket.
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