CMDB Locks up

[jschlueter]

Hello,

We just upgraded from 4.0.4 (I know we were way behind) to 5.0.22. When going into to CMDB and clicking on it I get the drop down menu. I can select overview and see all my assets. I can click on one of my assets but then if I want to edit it, I click edit and it doesn't do anything. I can't click Back, History, Edit, Print, Link, Duplicate or Delete. If I do they lock everything up. After clicking on one of those options and nothing happening, if I wanted to click on Tickets it doesn't do anything. I have tried, IE, Chrome and Mozilla and all do the same thing. Any thoughts? Thanks

[jschlueter]

BTW...it doesn't actually lock up the browser...it just doesn't allow to click and go somewhere in OTRS. If I hover over Tickets it still highlights it. Almost like by clicking on the Edit, there is no link to go anywhere.

[root]

HI,

Did you checked the browser's console log for error?

- Roy

[jschlueter]

Roy,

Thanks for the response. Where would the logs be for Chrome? Thanks

[zzz]

Hey,

press F12, click on "Console" and the not working buttons.

[jschlueter]

This is what I get when hitting F12 and in the Console in Chrome:

CommonJS_e208797bc73b52e95d90ad7f001857bf.js:166 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
ajax @ CommonJS_e208797bc73b52e95d90ad7f001857bf.js:166
CommonJS_e208797bc73b52e95d90ad7f001857bf.js:1085 Uncaught TypeError: ErrorObject.GetType is not a function
at Object.Core.Exception.TargetNS.HandleFinalError (CommonJS_e208797bc73b52e95d90ad7f001857bf.js:1085)
at HTMLDocument.<anonymous> (CommonJS_e208797bc73b52e95d90ad7f001857bf.js:1139)
at j (CommonJS_e208797bc73b52e95d90ad7f001857bf.js:1)
at Object.fireWith [as resolveWith] (CommonJS_e208797bc73b52e95d90ad7f001857bf.js:1)
at Function.ready (CommonJS_e208797bc73b52e95d90ad7f001857bf.js:1)
at HTMLDocument.I (CommonJS_e208797bc73b52e95d90ad7f001857bf.js:1)

[nedmaj]

Hello,

We just upgraded from 4.0.4 (I know we were way behind) to 5.0.22. When going into to CMDB and clicking on it I get the drop down menu. I can select overview and see all my assets. I can click on one of my assets but then if I want to edit it, I click edit and it doesn't do anything. I can't click Back, History, Edit, Print, Link, Duplicate or Delete. If I do they lock everything up. After clicking on one of those options and nothing happening, if I wanted to click on Tickets it doesn't do anything. I have tried, IE, Chrome and Mozilla and all do the same thing. Any thoughts? Thanks

Strange. This was a know issue (can't find the bug at bugs.otrs.org though), but it was fixed already. Maybe somehow the issue returned.

[nedmaj]

Sorry. I though it was another similar error:

https://bugs.otrs.org/show_bug.cgi?id=12386

[lucasas000]

BTW...it doesn't actually lock up the browser...it just doesn't allow to click and go somewhere in OTRS. If I hover over Tickets it still highlights it. Almost like by clicking on the Edit, there is no link to go anywhere.

Hello, solved here in this way

AdminSysConfig - > ITSM Configuration Management
Frontend::Agent::ModuleRegistration

IN Frontend::Module###AgentITSMConfigItemZoom - ( Reset default )