RegExp for Generic Agent

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ThomasPL10
OTRS expert
Posts: 81
Joined: 11 Feb 2014, 17:24
OTRS Version?: 3.3.2

RegExp for Generic Agent

Postby ThomasPL10 » 20 Aug 2017, 12:23

Hello all

Can you please let me know whether regular expresisons are supported in any way in OTRS 5?

Let's assume I would like to move ticket to new queue if dynamic field's value is Test1 or Test2.
I tried with regexp like this: Test1|Test2 but without success.

Maybe some of you has some other thoughts.
Thank you in advance.

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