Quick questions about using Config Items in OTRS

[kool_kid]

Dear,

We are using OTRS 3.1.1 and planning to use the Asset management module of ITSM. I have 2 questions with regards to using CMDB.

1. If I add a new field in CI like serial number in Network Class >> Network, does it automatically gets added in backend DB or do I have to edit some tables in backend?
2. I will be mapping each CI to a user and would like to see the list of CI's associated with that user in Ticket View (Ticket Zoom) screen, how do I achieve this?

Thanks for support.

[root]

Hi,

1. You don't have to deal with the database, it's all handled by OTRS.
2. For this you have to search for an addon or develop sth. on your own.

- Roy

P.S.: I strongly advise to migrate your system to a supported version (4.0.x, 5.0.x).

[kool_kid]

Thanks for reply Roy.

Is anyone aware of such an addon available to display CI info in ticket view.

[reneeb]

I've developed such an addon. I can set up a demo instance if you'd like to have a look at it.