OTRS 5 Upgrade - Missing Ticket Notifications

[esaunders]

I'm testing an upgrade from 4.0.24 to 5.0.1. Per Step 14 in the admin manual update instructions, it's my understanding that Agent Notifications and Event Notifications have now been consolidated into Ticket Notifications. Following the upgrade, none of the new default Ticket Notifications appear, the old Agent Notifications are also not listed. The several Event Notifications that I created are there but the content of the Notification Text is now blank.

[jojo]

please use the latest version as target (5.0.22.)

So migrate 4.0.24. -> 5.0.22

[esaunders]

Done. Unfortunately, the issue persists.

[esaunders]

I have determined that the initial issues were due to an incomplete database schema update during the upgrade process. The Ticket Notifications section now works as expected. However, having re-done the upgrade and not receiving any errors, I have a new problem: The Agent Notifications menu still appears in the Agent Dashboard.

Capture.JPG

It throws this error when I attempt to open it:

Code: Select all

Module Kernel/Modules/AdminNotification.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)

[esaunders]

Any help? Obviously I misspoke and the broken menu is in the Admin tab, not the Dashboard. Apologies. The error suggests OTRS is looking for AdminNotification.pm but can't find it in any of the subsequently listed folders, which makes sense given it's removed in OTRS 5 and I didn't customize it. I had hoped this was as simple as commenting out a reference somewhere in the code but a grep of/opt/otrs for "AdminNotification.pm" returned 0 results. Can anyone point me in the right direction?

[reneeb]

Check your Kernel/Config.pm and Kernel/COnfig/Files/ZZZAuto.pm for any AdminNotification entries.

[esaunders]

Confirmed! I found the following block in ZZZAuto.pm

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$Self->{'Frontend::Module'}->{'AdminNotification'} = {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Manage notifications that are sent to agents.',
    'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
    'Name' => 'Agent Notifications',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agent Notifications'
};

I traced the setting to Frontend::Admin::ModuleRegistration in SysConfig and disabled the Frontend::Module###AdminNotification registration. Thanks very much, reneeb, for the point in the right direction.