Import of CI into CMDB results in Server Error

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bevan
Znuny newbie
Posts: 2
Joined: 17 Aug 2017, 19:26
Znuny Version: otrs 5s
Real Name: Bevan Agard

Import of CI into CMDB results in Server Error

Post by bevan »

Hello good day

I am trying to import a number of CI into OTRS::ITSM. I have the templates and the fields setup and my csv is filled correctly.
import-list.png
import-fields.png
However everytime I do the import it enters one CI then the server reports a 500 Server Error. The strange thing is that I can find no errors in the logs (or maybe I am looking in the wrong place)
/var/log/httpd/error_log
/var/log/message

I have turned on debugging and yet still nothing. I really need to get this to work. Any help would be appreciated.

OTRS::ITSM 5s
Centos 7
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root
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Re: Import of CI into CMDB results in Server Error

Post by root »

Hi,

Maybe there is another httpd error_log, e.g. for ssl or a virtual host.

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bevan
Znuny newbie
Posts: 2
Joined: 17 Aug 2017, 19:26
Znuny Version: otrs 5s
Real Name: Bevan Agard

Re: Import of CI into CMDB results in Server Error

Post by bevan »

Found this in ssl_error

Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/ITSMConfigItem.pm line 1637.


Any Guidance?
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