Predefined ticket number from mail

Moderator: crythias

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frest
Znuny newbie
Posts: 2
Joined: 13 Aug 2017, 13:47
Znuny Version: OTRS5

Predefined ticket number from mail

Post by frest »

Is it possible to create ticket with specified ticket number for example from tag or body?
Need change 2017081367000028 -> XXX-CC-YYYYMMDD-NN and all is predefiend by other system
Or maybe we have other way to track conversation beetwen several recepients with OTRS in copy.
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