Always in subject of the ticket title

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karelion
Znuny newbie
Posts: 2
Joined: 08 Aug 2017, 19:47
Znuny Version: 4.0.16

Always in subject of the ticket title

Post by karelion »

Hi, need help.
Forward any msg of ticket and need defaul subject as:
<Ticket::SubjectFwd in Config> <Hook in config> <Ticket Title>
now default format subject:
<Ticket::SubjectFwd in Config><LastCustomerSubject>
i try modify:

Code: Select all

Kernel/Modules/AgentTicketForward.pm
Change this part

Code: Select all

 # prepare subject
    my %Ticket = $Self->{TicketObject}->TicketGet(
        TicketID      => $Self->{TicketID},
        DynamicFields => 1,
    );

    $GetParam{Subject} = $Self->{TicketObject}->TicketSubjectBuild(
        TicketNumber => $Ticket{TicketNumber},
        Action       => 'Forward',
        Subject      => $GetParam{Subject} || '',
    );
 
to this:

Code: Select all


 # prepare subject
    my %Ticket = $Self->{TicketObject}->TicketGet(
        TicketID      => $Self->{TicketID},
        DynamicFields => 1,
    );

    $GetParam{Subject} = $Self->{TicketObject}->TicketSubjectBuild(
        TicketNumber => $Ticket{TicketNumber},
        Action       => 'Forward',
        Subject      => $Ticket{Title} || '',
    );

Nothing changed.
OTRS 4.0.16
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