Forward any msg of ticket and need defaul subject as:
<Ticket::SubjectFwd in Config> <Hook in config> <Ticket Title>
now default format subject:
<Ticket::SubjectFwd in Config><LastCustomerSubject>
i try modify:
Code: Select all
Kernel/Modules/AgentTicketForward.pm
Code: Select all
# prepare subject
my %Ticket = $Self->{TicketObject}->TicketGet(
TicketID => $Self->{TicketID},
DynamicFields => 1,
);
$GetParam{Subject} = $Self->{TicketObject}->TicketSubjectBuild(
TicketNumber => $Ticket{TicketNumber},
Action => 'Forward',
Subject => $GetParam{Subject} || '',
);
Code: Select all
# prepare subject
my %Ticket = $Self->{TicketObject}->TicketGet(
TicketID => $Self->{TicketID},
DynamicFields => 1,
);
$GetParam{Subject} = $Self->{TicketObject}->TicketSubjectBuild(
TicketNumber => $Ticket{TicketNumber},
Action => 'Forward',
Subject => $Ticket{Title} || '',
);