Hi,
we have a very strange problem which occured only recently with our OTRS 5.0.18 installation: usually we have most notification email to agents turned on, so that agents get notified on new tickets, new notes etc.
But somehow this fails randomly. I can look at two tickets that were created in the same queue, one has SendAgentNotification "Ticket create notification" for each agent in the history view, the other one hasn't. It's completely random to me - I can't see any pattern to it.
Also happens with notes. It's not a delivery problem, because every time I see the entry in the ticket history, the email also went out.
Any way to debug this or hints what could be the cause?
Thanks,
Stefan
Notifications not sent out intermittently
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Re: Notifications not sent out intermittently
Are there any filters defined in the notification settings?
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