Notifications not sent out intermittently

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sseidel
Znuny newbie
Posts: 9
Joined: 27 Feb 2017, 12:35
Znuny Version: 5.0.12
Real Name: Stefan Seidel

Notifications not sent out intermittently

Post by sseidel »

Hi,

we have a very strange problem which occured only recently with our OTRS 5.0.18 installation: usually we have most notification email to agents turned on, so that agents get notified on new tickets, new notes etc.
But somehow this fails randomly. I can look at two tickets that were created in the same queue, one has SendAgentNotification "Ticket create notification" for each agent in the history view, the other one hasn't. It's completely random to me - I can't see any pattern to it.

Also happens with notes. It's not a delivery problem, because every time I see the entry in the ticket history, the email also went out.

Any way to debug this or hints what could be the cause?

Thanks,

Stefan
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
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Re: Notifications not sent out intermittently

Post by reneeb »

Are there any filters defined in the notification settings?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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