We are facing a challenge and unable to find the reason and solution
OTRS (3.2.16) is fetching emails from third party software like Exchange/ Gmail etc using POP/IMAP...
Need to know how OTRS determines that an email has been successfully downloaded and that the next OTRS fetch will not download the same email again. Also, if OTRS fetch is partially downloaded an email and the process fails to complete, how can OTRS determine to fetch the same email again, to complete the process. Observed that partially fetched emails are left out in the next fetch cycle, resulting in emails being missed out. (ie. Email received in third party server but not in OTRS)
Please help!
Note for OTRS emails fetched from third Party software
Moderator: crythias
Re: Note for OTRS emails fetched from third Party software
emails will be downloaded and deleted. if a fetch fails otrs will attempt to download all mails again
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Note for OTRS emails fetched from third Party software
But as in our case we are using GMAIL as POP3S and done the settings in "Forwarding and POP/IMAP" ->
When messages are accessed with POP -> keep Gmail's copy in the Inbox
so emails will not be deleted after downloading, please suggest what would happen then
When messages are accessed with POP -> keep Gmail's copy in the Inbox
so emails will not be deleted after downloading, please suggest what would happen then
Re: Note for OTRS emails fetched from third Party software
I can not tell, as I have to expect that they will be deleted as desinged in OTRS
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com