Disable Queue and move tickets to another queue

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serambca
Znuny newbie
Posts: 26
Joined: 27 Sep 2016, 11:27
Znuny Version: 5.0.13
Real Name: Sergio Ambrosio

Disable Queue and move tickets to another queue

Post by serambca »

Good afternoon,

We have some queues (for a projects) and when We finish a determinated project we would like to avoid the users continue seeing the queue.

I would like to disable it (don't see it is) and don't delete de tickets. Is it possible?

On the other side, We would like to re-organice OTRS queues, and I would like to create a one new queue and move into it all tickets that have another queue. Is it possible?

Thanks and regards,
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Disable Queue and move tickets to another queue

Post by root »

Hi,

Use the Generic Agent for moving the ticket into another queue.

- Roy
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