would like to figure out why sometimes the emailed tickets take up to 45 minutes to come in.
I noticed sometimes I can tell the account to fetch email and it does right away. sometimes when I tell it to fetch email it gives me an authentication error. is the authentication error what is causing our issue?
I am out of ideas.
Appreciate any help.
Email Fetch Troubles
Moderator: crythias
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aaronmarsden
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reneeb
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Re: Email Fetch Troubles
Did you check logfiles on the mail server? Did you check DNS? Are there any messages in the OTRS log?
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de