MailAccountFetch freeze

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vykook
Znuny newbie
Posts: 1
Joined: 26 Jul 2017, 10:21
Znuny Version: 5_0_13
Real Name: Tomas
Location: Prague

MailAccountFetch freeze

Post by vykook »

Hello,
I have problem with MailAccountFetch started from OTRS daemon. Sometimes( from 1 occurrence at week to several at day) job freezes for ~30 minutes and next jobs didn't start. I tried changing TTL => 60 * 60 * 24 * 3, to 60 * 5 (we are checking emails in 3 minutes period) in Kernel/System/Console/Command/Maint/Postmaster/MailAccountFetch.pm, but it didn't helped. Temporary solution is checking mailbox with external script and invoking otrs.Console.pl Maint::PostMaster::MailAccountFetch . Any ideas, where is a problem? Thanks a lot!
P.S.: output of ./otrs.Console.pl Maint::Daemon::Summary: https://pastebin.com/teNPGNGY
wurzel
Znuny guru
Posts: 3232
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: MailAccountFetch freeze

Post by wurzel »

Hi,

maybe it is this?
https://bugs.otrs.org/show_bug.cgi?id=12635

what about your patch level?

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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