No bulk action possible on locked tickets: No selectable TicketID is given!

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oSIRus
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Posts: 24
Joined: 28 Aug 2013, 16:55
Znuny Version: 6.5.2
Real Name: Jörg

No bulk action possible on locked tickets: No selectable TicketID is given!

Post by oSIRus »

Hi all,

I'm trying to change the owner of about 300 locked tickets by using bulk action. But I always get an error when doing so. This is the error message I get when I try to use bulk action on 3 of these tickets (doesn't matter which tickets I choose, I get an error when the ticket is locked):

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Jul 25 15:46:36 2017

 Message: No selectable TicketID is given!

 RemoteAddress: 10.20.2.4
 RequestURI: /otrs/index.pl?Action=AgentTicketBulk;TicketID=32608;TicketID=32607;TicketID=32576;;ChallengeToken=IWrYiXoIc8PmXlubrYvTpMBLGo8WToE2

 Traceback (10357): 
   Module: Kernel::Output::HTML::Layout::Error Line: 1013
   Module: Kernel::Output::HTML::Layout::ErrorScreen Line: 996
   Module: Kernel::Modules::AgentTicketBulk::Run Line: 208
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31
When selecting unlocked Tickets bulk actions work.

The error messages even says that me not being the owner of all these tickets could be the problem. But why? I'm the administrator and have full privileges on all queues.

OTRS version is 5.0.21

Any ideas?

Thank you,
oSIRus
reneeb
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Re: No bulk action possible on locked tickets: No selectable TicketID is given!

Post by reneeb »

For some actions you need to be the owner regardless your role as an admin.
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