Hello,
I am Leonardo and a novice in the OTRS system, during the configuration of groups I ended up inactivating the Admin group, with that, the administration tab disappeared from the administrative users and I can not reactivate it.
Can anyone help me re-design it without needing me to reset the server and start all over again?
Thanks,
Leonardo.
Administration TAB disappeared
Moderator: crythias
Re: Administration TAB disappeared
Hi,
Check groups table,
there should be a group named admin with ID=2
if not, rename the group to "admin"
delete the caches
check your admin access, if it is not working
move /opt/otrs/Kernel/Config/ZZZAuto.pm
regards
Florian
Check groups table,
Code: Select all
SELECT * FROM groups;
there should be a group named admin with ID=2
if not, rename the group to "admin"
delete the caches
Code: Select all
/opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
move /opt/otrs/Kernel/Config/ZZZAuto.pm
Code: Select all
/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Re: Administration TAB disappeared
Hello, Florian!
Thanks for answering.
I did as instructed, but it did not work.
The Admin group is in id=2, I noticed that the valid_id field was with values 2 (I assume this value corresponds to inactive), so I changed the field values to 1, even though the tab did not enable for users.
reguards.
Leonardo
Thanks for answering.
I did as instructed, but it did not work.
The Admin group is in id=2, I noticed that the valid_id field was with values 2 (I assume this value corresponds to inactive), so I changed the field values to 1, even though the tab did not enable for users.
reguards.
Leonardo
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Re: Administration TAB disappeared
Is this solved now? After you have changed the valid_id in the database you did not delete the cache, did you? But now the cache should be recreated...
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Re: Administration TAB disappeared
Thanks it works.