Administration TAB disappeared

[lfregnani]

Hello,

I am Leonardo and a novice in the OTRS system, during the configuration of groups I ended up inactivating the Admin group, with that, the administration tab disappeared from the administrative users and I can not reactivate it.

Can anyone help me re-design it without needing me to reset the server and start all over again?

Thanks,
Leonardo.

[wurzel]

Hi,

Check groups table,

Code: Select all

SELECT * FROM groups;

there should be a group named admin with ID=2
if not, rename the group to "admin"

delete the caches

Code: Select all

 /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete

check your admin access, if it is not working

move /opt/otrs/Kernel/Config/ZZZAuto.pm

Code: Select all

/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild

regards
Florian

[lfregnani]

Hello, Florian!

Thanks for answering.
I did as instructed, but it did not work.
The Admin group is in id=2, I noticed that the valid_id field was with values ​​2 (I assume this value corresponds to inactive), so I changed the field values ​​to 1, even though the tab did not enable for users.

reguards.
Leonardo

table_groups.png

[reneeb]

Is this solved now? After you have changed the valid_id in the database you did not delete the cache, did you? But now the cache should be recreated...

[lfregnani]

Thanks it works.