CI per page | more than 35

[Sayannara]

We are using the CMDB and it would be convenien for us to show more than 35 config item per page. I am an sysadmin, I cannot develop anything, but I can change setting if possible. I found this config file /opt/otrs/Kernel/Config/Files/ITSMConfigItem.xml
https://github.com/OTRS/ITSMConfigurati ... igItem.xml


I tried adding <Item Key="100">100</Item> and then restart daemons but didn't change anything. Could I accomplish this by myself?

Code: Select all

                <Item Key="Key" Translatable="1">Configuration Item limit per page</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="10">10</Item>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                        <Item Key="35">35</Item>
                    </Hash>
                </Item>

Thanks to all

[RStraub]

After changing the .xml, navigate to the admin menu an click SysConfig (this is important, it re-reads the files).

Then you should see a new option in the webinterface.

[Sayannara]

Well I changed the config file, and I went to sysconfig, there wasn't any change. I then also changed within sysconfig and then got back to OTRS. But there was an error message saying "There is no config form small view".

Backend ERROR: OTRS-CGI-01 Perl: 5.18.1 OS: linux Time: Tue Jul 25 08:58:47 2017 Message: No config option found for the view 'Small'! RemoteAddress: 172.21.1.251 RequestURI: /otrs/index.pl?Action=AgentITSMConfigItem Traceback (19869): Module: Kernel::Output::HTML::Layout::ITSMConfigItem::ITSMConfigItemListShow Line: 340 Module: Kernel::Modules::AgentITSMConfigItem::Run Line: 306 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1042 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 206 Module: ModPerl::RegistryCooker::run (v1.99) Line: 206 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172 Module: ModPerl::Registry::handler (v1.99) Line: 31

I then unchanged the sysconfig and the file but and even the reset button. But the message was still there. I am now currently restoring the server.

[RStraub]

That's unfortunate and I wouldn't expect it. Did you have a typo in the .xml ? Could you still post the whole block you edited?

[Sayannara]

Okay I got it.

I do not know how it works. What I know is that if I only change within sysconfig it works. My advice would be to not change the XML file.

[Sayannara]

That's unfortunate and I wouldn't expect it. Did you have a typo in the .xml ? Could you still post the whole block you edited?

Code: Select all

                <Item Key="Data">
                    <Hash>
                        <Item Key="10">10</Item>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                        <Item Key="35">35</Item>
                        <Item Key="100">100</Item>
                    </Hash>
                </Item>

That's it

[zzz]

Okay I got it.

I do not know how it works. What I know is that if I only change within sysconfig it works. My advice would be to not change the XML file.

Hey,

nice to hear that it worked but you should never change the .xml s. It's equivalent to the defaults.pm but only for the SysConfig.
That means: Updates will flush your settings, no log for changes and no way to restore the default settings.