Customer User Auth::DB, login fails

[ktayloraz]

I am evaluating OTRS as a possible solution for my company. Everything in the system works great, and out of the box, it was so much faster and cleaner on the install over RT. There is just one annoying problem: the customer users cannot log in to create tickets. This install is running on a CentOS 7 system with a PostgreSql backend. I do not have, nor do I want LDAP for any authentication. My Defaults.pm have all Auth parameters set to DB. Agents can log in with out issue, but Customers cannot. I will not be setting up LDAP, and this system will not be connected in any way to my AD servers. So, it has to authenticate all users, both agents, and customers through the Postgres database. How do I make this happen?

Thank you for your assistance.

Karl Taylor
IT Manager

[jojo]

did you create customer users?
do the customer users use the customer.pl (not index.pl)?
any erros in the logfile?

[ktayloraz]

Yes, I have created the customer users, and assigned them passwords. They are showing in the customer_user table.
It does not matter if I use the index.pl, or the customer.pl, the customer users cannot log in.
I'm not finding a log that shows login errors. The Postgres logs all show clean activity.

[ktayloraz]

Never mind, it works now. I stopped and restarted the Postgres cluster, and for some reason, that took care of the issue. Not sure why, but it did. Thanks for the help folks.