outgoing E-Mail: change default subject

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alexanderott
Znuny newbie
Posts: 7
Joined: 24 Feb 2017, 14:22
Znuny Version: 5.0.15
Company: HFO Telecom AG

outgoing E-Mail: change default subject

Post by alexanderott »

Hello,

I'm trying to change the default template for the "outgoing eMail" function of a ticket. Currently only the TicketID is being added to the Subject field. Is there a way to add the Ticket subject too?

Many thanks in advance

Alexander Ott
jojo
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Re: outgoing E-Mail: change default subject

Post by jojo »

the intention of this screen is not to disclose any information on the ticket (unlike reply or forward). So there is no configuration to change this
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alexanderott
Znuny newbie
Posts: 7
Joined: 24 Feb 2017, 14:22
Znuny Version: 5.0.15
Company: HFO Telecom AG

Re: outgoing E-Mail: change default subject

Post by alexanderott »

thanks for the quick answer jojo.
is there still an unofficial way to change this?
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