Hi,
We are using OTRS 5s free version and we experience sometimes problems with sending e-mails from OTRS. Every time when there is some attachment or image in mail's body, OTRS won't send message, but error shows up instead:
Backend ERROR: OTRS-CGI-10 Perl: 5.22.1 OS: linux Time: Fri Jul 7 11:06:35 2017
Message: Impossible to send message to: xxx.
RemoteAddress: xxx
RequestURI: /otrs/index.pl
Traceback (20930):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2270
Module: Kernel::Modules::AgentTicketForward::SendEmail Line: 1031
Module: Kernel::Modules::AgentTicketForward::Run Line: 97
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
I would really appreciate if someone could help and explain why this error shows up. We are using office365 as our external SMTP server.
Problems with sending e-mails from OTRS
Moderator: crythias