[SOLVED] Import/Export Management problem

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ruzzetto

[SOLVED] Import/Export Management problem

Post by ruzzetto »

Hi,
i'm trying to create a template in order to import configuration items. I'm on step 1/5 but when i try go on the page reloads on the same step......what could be the issue?
thanks
Last edited by ruzzetto on 10 Jul 2017, 09:51, edited 1 time in total.
ruzzetto

Re: Import/Export Management problem

Post by ruzzetto »

nobody helps me?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Import/Export Management problem

Post by RStraub »

Are you using chrome?

There's a bug where you can't click the button because OTRS handles the events wrongly.

Try using shortcuts (ALT + ?) or try to use TAB to highlight the button and press enter.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
ruzzetto

[SOLVED]Re: Import/Export Management problem

Post by ruzzetto »

RStraub wrote:Are you using chrome?

There's a bug where you can't click the button because OTRS handles the events wrongly.

Try using shortcuts (ALT + ?) or try to use TAB to highlight the button and press enter.
great! you're always right :D
it's a chrome bug, with firefox i have no issue. I use chrome cause i implemented kerbers authetntication but sometimes i can work with FF.

PS: try to use TAB and press enter and works too! thanks again and apologize for the stupid question
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Import/Export Management problem

Post by RStraub »

That, by far, was not a stupid question :)

Glad it works now.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
ruzzetto

Re: [SOLVED] Import/Export Management problem

Post by ruzzetto »

often we think about a difficult solutions instead it's very simple ;)
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