Postmaster filters

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aeg
Znuny newbie
Posts: 42
Joined: 02 Mar 2017, 15:53
Znuny Version: 5.0.4

Postmaster filters

Post by aeg »

Is it possible to create dynamic filter for customerid in the subject area?

lets say John johnson send an email to my inbox and I forward it to the OTRS email with john@johnson.com in the subject, then OTRS will assign john johnson as a customer of the ticket based on the email in the subject.
aeg
Znuny newbie
Posts: 42
Joined: 02 Mar 2017, 15:53
Znuny Version: 5.0.4

Re: Postmaster filters

Post by aeg »

I have tried to create following postmaster filter without a luck.

filter condition : Subject look for value: (.*\@domain.com)
Set email headers : x-otrs-custmoerno set value:[***]

any ideas?
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