Is it possible to create dynamic filter for customerid in the subject area?
lets say John johnson send an email to my inbox and I forward it to the OTRS email with john@johnson.com in the subject, then OTRS will assign john johnson as a customer of the ticket based on the email in the subject.
Postmaster filters
Moderator: crythias
Re: Postmaster filters
I have tried to create following postmaster filter without a luck.
filter condition : Subject look for value: (.*\@domain.com)
Set email headers : x-otrs-custmoerno set value:[***]
any ideas?
filter condition : Subject look for value: (.*\@domain.com)
Set email headers : x-otrs-custmoerno set value:[***]
any ideas?