SMTP errors on log

vjunior1981 · Post by **vjunior1981** » 03 Jul 2017, 18:16

Hi team,

Can someone help me with this error message below:

Scenario:
OTRS 5.0.20
CentOS Linux release 7.3.1611 (Core)
AWS EC2 t2.medium (N. Virginia)
Office 365 (email)

Code: Select all

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-69 Perl: 5.16.3 OS: linux Time: Thu Jun 29 08:49:11 2017

 Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-69 Perl: 5.16.3 OS: linux Time: Thu Jun 29 08:49:11 2017

 Message: IMAPTLS: Can't connect to outlook.office365.com: error while reading data from server: Connection reset by peer


 Traceback (6204):
   Module: Kernel::System::MailAccount::IMAPTLS::_Fetch Line: 137
   Module: Kernel::System::MailAccount::IMAPTLS::Fetch Line: 80
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
   Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 94
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 250
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138



 Traceback (6204):
   Module: Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError Line: 51
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 181
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 250
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

These errors are appearing continuously, and I receive an email for each of them. Are there any settings I might have forgotten in OTRS? Can this be a network/communication problem between the OTRS instance and the SMTP server (outlook.office365.com)?

Every help is welcome.
Thank you very much in advance.

Regards
Vitor Jr.