Continuing on the journey of my first OTRS instalation i found another lack of info in the online manual if want to customize my customer user database using http://doc.otrs.com/doc/manual/admin/st ... kends.html.
It works, and i'm able to add and personalize field types but i will loose the dropdown query on the CustomerID from the table customer_company.
I found a turn around making a Selection entry on the config.pm for the CustomerID field. Works for a few companies but for many companies it will not easy to maintain.
Any guidance to enable again the dropdown on CustomerID for a customized customer user external backend?
Mapping External Backend End Customer User loosing the DropDown list of CustomerID
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Re: Mapping External Backend End Customer User loosing the DropDown list of CustomerID
HI,
What's the value of CustomerCompanySupport in you config?
- Roy
What's the value of CustomerCompanySupport in you config?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Mapping External Backend End Customer User loosing the DropDown list of CustomerID
That's the solution! Thanks.
I add on the Config.pm file: "CustomerCompanySupport => 1," and i got my dropdown again on the CustomerID field.
Would i suggest to update the manual?
Thanks again for the tip.
I add on the Config.pm file: "CustomerCompanySupport => 1," and i got my dropdown again on the CustomerID field.
Would i suggest to update the manual?
Thanks again for the tip.