ITSMDueDate not visible

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ruzzetto

ITSMDueDate not visible

Post by ruzzetto »

Hi,
i added dynamic field "ITSMDueDate" as Dashboard column. The column is shown but the value is empty even though it has been populated with "Additional ITSM Field"

what's wrong?
thanks
ruzzetto

Re: ITSMDueDate not visible

Post by ruzzetto »

help :)
root
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Re: ITSMDueDate not visible

Post by root »

Hi,

please share a screenshot of your configuration.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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ruzzetto

Re: ITSMDueDate not visible

Post by ruzzetto »

Roy what configuration do you want?
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: ITSMDueDate not visible

Post by root »

Hi,

The SysConfig of the Widget where you configured the DueDate (DefaultCoumns?)

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
ruzzetto

Re: ITSMDueDate not visible

Post by ruzzetto »

Hi Roy,
i solved. Different from other sysconfig configuration for widgets in default columns i used: "DynamicField_ITSMDueDate" and now it works. I remembered something you wrote in other posts.
Thanks!
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: ITSMDueDate not visible

Post by root »

Hi Ruzetto,

Maybe the Addon Znuny4OTRS-AdvancedDynamicFields could helps you the next time:
2017-06-17 at 11.17 AM.jpg
It allows you to assign Dynamic Fields to Views and Overviews by drag'n'drop. It's available for free

- Roy
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Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
ruzzetto

Re: ITSMDueDate not visible

Post by ruzzetto »

wonderful! i'll consider that :)
thanks again
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