Send E-Mail when closing ticket

Moderator: crythias

Post Reply
Feldwebel
Znuny newbie
Posts: 1
Joined: 09 Jun 2017, 08:42
Znuny Version: OTRS 5s

Send E-Mail when closing ticket

Post by Feldwebel »

Hello,

My Problem: When I close a ticket I want to automatically send a message to a customer.
I already found some Threads. But I can't apply what is written in them because they are about early versions of OTRS. I have 5s installed. i hope you've got an idea.

Thanks in advance.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Send E-Mail when closing ticket

Post by root »

HI,

Use Ticket Notifications, TicketStateUpdate event with closed state as filter and customer as recipient. Done.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Post Reply