Hello,
My Problem: When I close a ticket I want to automatically send a message to a customer.
I already found some Threads. But I can't apply what is written in them because they are about early versions of OTRS. I have 5s installed. i hope you've got an idea.
Thanks in advance.
Send E-Mail when closing ticket
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Re: Send E-Mail when closing ticket
HI,
Use Ticket Notifications, TicketStateUpdate event with closed state as filter and customer as recipient. Done.
- Roy
Use Ticket Notifications, TicketStateUpdate event with closed state as filter and customer as recipient. Done.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?